Privacy Policy

Guidy Pty Ltd (ACN 698 359 385) (we, us or our) is committed to protecting your privacy. This policy explains how we collect, use and protect your personal information. It applies to all personal information we handle, whether we collect it through our website, in person, or through other means.

Guidy Pty Ltd is a credit representative (Credit Representative Number 579948) of LMG Broker Services Pty Ltd, Australian Credit Licence 517192. In providing our mortgage broking services we collect personal information about you, and this may include sensitive information such as detailed financial information.

Quick overview

We collect information you provide to us and information we gather when we interact with you
We use this information to provide our services and improve your experience
We protect your information using secure systems and processes
You have rights regarding your personal information, including access and correction rights

Information we collect

Identity and contact details

Name, address, email address and phone number
Professional details
Service related information
Payment and transaction details for products and services you’ve purchased from us or enquiries about our products and services
Your preferences for our services and your marketing preferences
Feedback and survey responses

Digital information

IP address and general location information derived from your IP address
Search and browsing behaviour
Website usage patterns
Cookie preferences

Recordings

Call recordings
Records of meetings and decisions

Professional information (for job applicants and workers)

Employment history
Professional experience
Required authorisations and licences
Professional registrations
Information about your right to work in the relevant jurisdiction

Sensitive Information

We handle sensitive information with extra care and protection, and we only collect this information with your consent or when legally permitted.

We collect sensitive financial information including your income, expenses, assets and liabilities, bank account and transaction details, credit history and scores, and existing loan and mortgage information. We collect this information to provide our mortgage broking services, assess your borrowing capacity, and facilitate loan applications with lenders.

How we collect personal information

Directly from you when you: interact with us, contact us, fill out forms.
Automatically when you: visit our website, use our technologies, interact with our online services.
From third parties: service providers, business partners, public sources, government organisations and organisations or people authorised by you.
From publicly available sources: such as ASIC and other regulatory bodies and professional networking sites such as LinkedIn.

Why we collect, hold, use and disclose personal information

We collect and use your personal information to run our business and provide our services, including for business operations, client onboarding and verification, communication and support, service improvement, marketing and promotions, employment purposes, and legal and compliance obligations.

Our disclosures of personal information to third parties

We may disclose personal information to:

Service providers (IT, data storage, web hosting, payment processors, marketing and advertising, analytics, and identity verification / compliance screening providers)
Professional advisers (bankers, auditors, insurers and insurance brokers, legal advisers)
Business partners, our existing or potential agents, and our contractors
Mortgage and credit providers, and our credit licence holder and aggregator, LMG Broker Services Pty Ltd (Australian Credit Licence 517192)
Advisers and potential purchasers in the context of a corporate transaction
Courts, tribunals, regulatory authorities and law enforcement
Third parties you have authorised, emergency services, and any other parties as required or permitted by law

Overseas disclosure

We store your personal information in Australia. However, your information may be accessed from or transferred to locations outside Australia when our service providers are located overseas, when we work with overseas business partners, or when using cloud-based services or data storage solutions. Before disclosing your personal information overseas, we take reasonable steps to ensure that the recipient treats your information in accordance with applicable law.

Your privacy rights and choices

You can choose whether to provide personal information to us, however, if you don’t provide certain information, we may not be able to provide some services. You can request access to the personal information we hold about you, ask us to correct information that is inaccurate or out of date, and opt out of marketing communications at any time.

How to contact us about your rights or to make a complaint

Step 1: Contact us. Email: [email protected]. Include your full name, contact details, clear details about your request or complaint, and any relevant dates or reference numbers.

Step 2: Our response. We will verify your identity, investigate or process your request, respond in writing within reasonable timeframes, and help you understand and exercise your rights.

Step 3: If you’re not satisfied (complaints only). You can ask for a review by our senior management, or contact the Office of the Australian Information Commissioner (Phone: 1300 363 992, Website: www.oaic.gov.au).

Protecting your information

We use multiple layers of security to protect your information, including technical safeguards (enterprise-grade encryption, regular security testing and monitoring, automated threat detection), operational security (staff training, strict access controls, regular audits) and physical security (secure premises and secure disposal of documents).

How long we keep your information

We keep your personal information only as long as we need it for the purposes we collected it, or as required by law. When we no longer need it, we securely destroy or de-identify it.

Cookies and Analytics

We use cookies, tracking pixels, and similar technologies on our website and in our emails to improve your experience and our services — for essential functions, analytics and performance, and personalisation. You can manage these technologies by adjusting your browser settings, using privacy-focused browser extensions, configuring your email client to block images, or using our cookie preference settings. We use Google Analytics and Meta’s advertising tools (such as Meta Pixel); you can control how your data is used for advertising through your Google and Meta account settings.

Artificial Intelligence (AI) Technologies

We use artificial intelligence and machine learning technologies in our business operations and services, including AI tools provided by third parties. We only use these technologies when legally permitted and necessary for our business. We may use AI technologies to provide guidance and responses about the home buying process, analyse your financial situation and borrowing capacity, provide educational content, help you understand government schemes, and personalise and improve our services.

Any information generated or inferred about you by AI technologies is treated as personal information, and you maintain all the rights outlined in this privacy policy. We inform you when AI is used to make decisions that may significantly affect you, maintain human oversight and review of significant AI-generated decisions, and implement processes to verify the accuracy of AI-generated outputs.

Amendments

We may update this policy at any time by posting the revised version on our website. We recommend that you review our website regularly to stay current with any policy changes.